Refund Policy

Everything free on biofideX stays free, so there is nothing to refund there. This policy is about biofideX Plus, the optional paid subscription. Plus is sold by Stripe, through its Link service, as merchant of record, and refunds are paid back through it.

Ask within 14 days of any Plus payment, monthly or yearly, and we refund that payment in full. You don't need to give a reason. Plus then ends.

The money goes back to the card or account you paid with, usually within 5 to 10 working days, depending on your bank.

You can cancel Plus at any time from your billing page. Plus then lasts until the end of the period you have paid for, and nothing more is charged.

After 14 days we don't refund the rest of a period already started, unless the law where you live says otherwise.

The 7-day trial needs no card and ends by itself. Nothing is charged, so there is nothing to refund.

If a renewal fails, Stripe tries again over the following days and Plus continues meanwhile. You can update your card from your billing page. If no payment succeeds, Plus ends and nothing is owed.

Write to [email protected] from the email address on your account and say which payment you'd like refunded. You can also ask through Link, from the receipt email it sent you. If something about a charge looks wrong, please write to us before disputing it with your bank: it is quicker for you.